Frequently Asked Questions
Everything you need to know about shopping with BEC + BRIDGE
What is your return policy?
We offer returns on all full-priced items within 14 days of delivery for a refund or store credit. Items must be in original condition with all tags attached. Please note that sale items are final sale unless deemed faulty.
How long does shipping take?
Domestic express shipping typically takes 1-3 business days. International orders are shipped via DHL Express and usually arrive within 3-7 business days depending on your location and customs processing.
How do I find my correct size?
We provide a comprehensive size guide on each product page. Our collections generally follow standard Australian sizing. If you are between sizes, we recommend checking the specific garment measurements or contacting our stylists for advice.
Can I change or cancel my order once it is placed?
Our warehouse team processes orders quickly to ensure fast delivery. Once an order is confirmed, we are generally unable to make changes or cancellations. Please double-check your shipping address and items before completing checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna for eligible customers.
How do I care for my BEC + BRIDGE silk garments?
To maintain the quality of our signature silk pieces, we recommend a cold hand wash with mild detergent or professional dry cleaning. Avoid direct sunlight when drying and always iron on a cool setting.